Heather O’Donnell is a seasoned operations executive with more than 25 years of management experience and nearly two decades of leadership at CEG Worldwide. As Managing Principal of Operations, she architects and leads the firm’s operational strategy, ensuring that infrastructure, systems, and teams are aligned to support sustained growth, operational excellence, and exceptional client experience.

Throughout her tenure, Heather has played a central role in scaling the organization, strengthening internal controls, and building high-performing cross-functional teams across technology, finance, compliance, marketing, and client support. Her leadership has driven enterprise-wide initiatives that improve efficiency, increase accountability, and position the company for long-term success in a competitive marketplace.

With a background spanning client services management and government software sectors, Heather brings deep expertise in systems integrations and technology deployments. She has overseen complex operational integrations, Sarbanes-Oxley compliance initiatives, and large-scale technology implementations, consistently translating strategy into disciplined execution.

Known for her collaborative leadership, Heather fosters a culture of clarity, ownership, and continuous improvement. She is committed to empowering teams, strengthening operational foundations, and ensuring that the organization delivers with precision, integrity, and impact.